Terms and Conditions of Use

The order that will be e-mailed to guests will serve as voucher and must be retained as proof of purchase and e-mailed to info@stlucia-safari-lodge.co.za or faxed through to 035 590 1256 to redeem a voucher and make a booking.

PRIMARY TERMS AND CONDITIONS:

1. Proximity Properties 31 (PTY) Ltd. T/A St. Lucia Safari Lodge has made vouchers available on promotion for accommodation and adventures by the Lodge and its business partners.

2. The Vouchers consists of different offerings that has been set aside for guests to purchase via the secured website.

3. St. Lucia Safari Lodge has a total accommodation capacity that is equivalent to 1650 five day periods per annum, we therefore have confidence that selling some of these via our voucher system will easily meet the requirements of all guests that purchases vouchers.

4. It is not a pre-requisite to have a booking prior to a voucher being purchased, a voucher can be purchased and redeemed anytime between 1 February 2015 and 10 December 2015.

5. It is however compulsary to make your booking and receive confirmation of your accommodation and adventure bookings before travelling to St. Lucia, preferrably 30 days in advance.

6. Please do not arrive at the lodge producing a voucher without booking arrangements being made in advance, at certain times of the year, this lodge is very busy and we may not be able to accommodate your request without upfront arrangements.

7. Arriving at the lodge without a booking made in advance will not give you the right to claim for a refund of your voucher and we will have the right to offer alternative dates.

8. The Promotional Period expires on 10 December 2015, all vouchers will, if not used by the expiry date be granted an extended period of validity for an additional period from 20 January 2016 until 31 July 2016 at a 5% fee of the original purchase price. The onus will be on the purchaser to apply for a refund prior to 10 December 2015, if a refund is not requested then the option of extended validity at a fee of 5% of the original purchase price will apply automatically.

9. Check in is at 14:00 on day of arrival.

10.Check Out is at 10:00 on day of departure.

11. No Breakfast will be served for Adventure Tour bookings where breakfasts are provided by adventure tour operators.

FURTHER TERMS AND CONDITIONS:

  THESE TERMS AND CONDITIONS MAY BE AMENDED FROM TIME TO TIME:

All amendments to these terms and conditions will be posted on-line at http://stlucia-safari-lodge.co.za/catalog/conditions.php. If you are not in agreement with these terms and conditions as amended from time to time you may terminate this agreement by written notice to us by email at info@stlucia-safari-lodge.co.za, please do not participate in the purchasing of any vouchers that Proximity Properties 31 (PTY) LTD T/A St. Lucia Safari Lodge may offer from time to time. Purchase of the vouchers and use of the website will be deemed to constitute acceptance of the terms and conditions as amended from time to time.

  PLEASE READ THIS AGREEMENT IN FULL:

By browsing, accessing or using this website or by using any facilities or services made available through it or by transacting through or on it, you are agreeing to the terms and conditions that appear below (all of which are called the "agreement"). This agreement is made between you and Proximity Properties 31 (PTY) Ltd. T/A St. Lucia Safari Lodge.

  YOUR STATUTORY RIGHTS:

As a consumer, nothing in this agreement affects your non-excludable statutory rights.

  1. DEFINITIONS:

1.1 "Deal" means the offer, which is valid for the Promotional Period only, made by Proximity Properties 31 (PTY) Ltd. T/A St. Lucia Safari Lodge and published by Proximity Properties 31 (PTY) Ltd. T/A St. Lucia Safari Lodge on various travel websites and social media websites in terms of which Proximity Properties 31 (PTY) Ltd. T/A St. Lucia Safari Lodge offers to supply certain Travel Products at a discounted rate.

1.2 "Deal Value" means the value represented by the Purchase for the duration of the Promotional Period.

1.3 "Voucher" means a coupon which, subject to these terms and conditions, if purchased by you, allows you to redeem it at Proximity Properties 31 (PTY) Ltd. T/A St. Lucia Safari Lodge in exchange for Accommodation offered by Proximity Properties 31 (PTY) Ltd. T/A St. Lucia Safari Lodge during the Promotional Period.

1.4 "Purchase" means the purchase of a Voucher from the Secure website operated by Proximity Properties 31 (PTY) Ltd. T/A St. Lucia Safari Lodge.

1.5 "register" means "create an account on the website" (and "Registration" means the action of creating an account).

1.6 "Products" means accommodation and/or adventure activities offered by Proximity Properties 31 (PTY) Ltd. T/A St. Lucia Safari Lodge which are described as part of a promotion for which a purchased Voucher can be redeemed.

1.7 "Promotional Period" means the period of time during which an accommodation and/or adventure activity discount voucher can be purchased.

1.8 "website" means the www.stlucia-safari-lodge.co.za and or any other website where the vouchers are promoted.

1.9 "Lodge" means Proximity Properties 31 (PTY) Ltd. T/A St. Lucia Safari Lodge.

2. INTRODUCTION:

2.1 You are reading a legal document which is the agreement between: 2.1.1 you, the Customer (whom we refer to as "you", "your" or the "Customer" in this document) and us.

2.1.2 Proximity Properties 31 (PTY) Ltd. T/A St. Lucia Safari Lodge is the owner of this website and the lodge. We are a company registered in South Africa with our physical office at 103 Mc Kenzie Street, St. Lucia, 3936 (we refer to ourselves as "St. Lucia Safari Lodge", "we" or "us" or "our" in this document). Our company registration number is 2004/004519/07.

2.2 A Discount Voucher is a coupon for particular accommodation and/or adventure activities which is sold to members of the public at a reduced rate. We make Discount Vouchers available to members of the public to be redeemed only at St. Lucia-Safari-Lodge.

  3. GENERAL ISSUES ABOUT THIS WEBSITE AND THE VOUCHERS:

  3.1 APPLICABILITY OF TERMS AND CONDITIONS: Use of the service and the website and any purchase are each subject to the terms and conditions set out in this agreement.

  3.2 AGE: To use the website and/or the Service (whether with or without registration) and to make any Purchase, you must be 18 years of age or older and you must have the legal capacity to conclude binding contracts.  By using the website and/or the Service you warrant that you are 18 years of age or older and that you have legal capacity to conclude this agreement with us.

  3.3 PLACE: The website and the Service and any Purchase are directed solely at those who access the website from South Africa. If you choose to access the website (or use the Service or make a Purchase) from locations outside South Africa, you do so at your own risk and accordingly you are responsible for the consequences and for compliance with all applicable laws.

  3.4 SCOPE: The website, Service and any Purchase are for your non-commercial, personal use only and must not be used for business purposes. For the avoidance of doubt hacking of the website is not allowed.

  3.5 PREVENTION OF USE: We reserve the right to prevent you from using the website and to prevent you from making any Purchase.

  3.6 EQUIPMENT: The Service and use of the website and the making of any Purchase does not include the provision of a computer or other necessary equipment to access the website or the Service or making of any Purchase. To use the website or Service or to make a Purchase, you will require Internet connectivity and appropriate telecommunication links. We shall not be liable for any telephone costs, telecommunications costs or other costs that you may incur.

  4. REGISTRATION AND ACCOUNTS:

  4.1 WHY REGISTER: You do not need to register to use much of the functionality of the website or to access much of the Service. However, you must register in order to make a Purchase from the website. This is so that we can provide you with easy access to records of your Purchases, which will allow you to print your orders, to view your past purchases and to modify your preferences. We reserve the right to decline a new Registration or to cancel an account at any time.

  4.2 HOW TO REGISTER: To register you need to supply us with your name, postcode, email address, payment details and possibly some other personal information. See our Privacy Policy for more details about this.

  4.3 PASSWORDS: During registration you will choose a username (email) and password. You must keep the password confidential and immediately notify us if any unauthorised party becomes aware of that password or if there is any unauthorised use of your email address or any breach of security known to you. You agree that any person to whom your user name or password is disclosed is authorised to act as your agent for the purposes of using (and/or transacting via) the website. Please note that you are entirely responsible for any loss or damage you may suffer if you do not maintain the confidentiality of your password and an unauthorised person is able to access your account.

  4.4 VALID EMAIL ADDRESSES: All accounts must be registered with a valid personal email address that you access regularly, so that, among other things, moderation emails can be sent to you. Any accounts which have been registered with someone else’s email address or with temporary email addresses may be closed without notice. We may require users to re-validate their accounts if we believe they have been using an invalid email address.

  4.5 CLOSING ACCOUNTS: We reserve the right to close accounts if any user is seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple registration accounts, or if a non-South African user pretends to be a South African user, or disrupts the website or the Service in any way.

  4.6 MULTIPLE LOGONS: If you use multiple logins for the purpose of disrupting a community or annoying other users you may have action taken against all of your accounts.

  5. PURCHASE OF VOUCHERS:

  5.1 NEED FOR REGISTRATION: We sell Vouchers via the St. Lucia Safari Lodge website that can be redeemed for accommodation and/or adventure activities in line with the specific voucher purchased. You must register in order to make a purchase from the website.

  5.2 EMAILS: By registering you agree that we may send you administrative and promotional emails. You expressly agree to receive these emails, even if they are sent outside of business hours. We may also send you information regarding your account activity and purchases, as well as updates about the website and vouchers as well as other promotional offers. (You can always opt-out of our promotional e-mails at any time by clicking the ‘unsubscribe’ link at the bottom of any of such e-mail correspondence.)

  5.3 PURCHASE OF A ST. LUCIA SAFARI LODGE VOUCHER: A Purchase of a voucher can be redeemed with St. Lucia Safari Lodge for a particular specified deal for the Promotional Period only. You also accept that only a certain number of the various vouchers are made available and once the limit has been reached, the promotion is closed.

    EACH DEAL IS LIMITED AND ACCORDINGLY, WILL BE SOLD ON A “FIRST COME, FIRST SERVED” BASIS.

    Each Deal may be subject to additional terms and conditions, which will be published in conjunction with the Deal.

  5.4 COMPLETING A St. Lucia Safari Lodge voucher purchase : When you go through the procedure for purchasing a voucher, once you have confirmed your acceptance to these terms and conditions and after we have taken payment (by debit card or credit card or whichever method of payment) the transaction will be complete only when we email you confirming the transaction and attaching your Invoice which will serve as your voucher (which is our acceptance of the transaction). We keep a copy of the contract between us - and you are welcome to print out these terms and conditions from our website as a record.

  5.5 PAYMENT: We accept payment via credit card and EFT: i) VISA and MASTERCARD credit cards are accepted by us. We are required to obtain authorisation from the bank and if we do not receive this authorisation, we will cancel your purchase. If authorisation is granted by the bank, we will collect payment immediately and issue your voucher; ii) If you pay via EFT, we must receive your payment before the deal closes. Once we have verified your deposit, we will issue your invoice manually.

  5.7 RIGHT TO CANCEL: Once we send you the voucher, you may cancel the transaction at any time within 7 working days from the day after the day that you received the voucher (where a working day is any day that is not a Saturday, Sunday or public holiday recognised in South Africa). If you do want to cancel, you must do so by sending us an email to tell us you are cancelling to: info@stlucia-safari-lodge.co.za or writing to us or sending us a fax - in each case, always provided of course that you have not yet redeemed the voucher.

  5.8 THIS AGREEMENT APPLIES: By making a Purchase, you acknowledge that the Purchase is made subject to this agreement.

  5.9 REDEMPTION: Once you have made a Purchase, the St. Lucia Safari Lodge voucher is redeemable by you from St. Lucia Safari Lodge for the relevant accommodation and/or adventure activities. The particular accommodation and/or adventure activities that can be redeemed will be stated on the email voucher/invoice. You may only redeem your voucher once. Any attempted redemption of a voucher not consistent with this agreement may render a voucher void at our discretion.

  5.10 RESPONSIBILITY: St. Lucia Safari Lodge is:

  5.10.1 the seller of the accommodation and/or adventure activities;
5.10.2 solely responsible for providing you with the accommodation and/or adventure activities themselves or through one of their business partners.
5.10.3 solely responsible for redeeming any voucher you Purchased within the Promotional Period.
  5.11 RESTRICTIONS: (i) Reproduction, sale, resale or trade of a voucher is prohibited. Any attempt to carry out any of these will potentially void the voucher at our discretion. (ii) If the voucher is redeemed for less than its face value, there is no entitlement to a credit, cash or new voucher equal to the difference between the face value and the amount redeemed. Also, the vouchers are redeemable in their entirety only and may not be redeemed incrementally.

  5.12 COMBINATION: It is at the discretion of St. Lucia Safari Lodge to determine whether vouchers can be combined with any other vouchers, or other promotions. Vouchers may not be applied to cover any other charges which may be incurred when the voucher is redeemed for accommodation and/or adventure activities.

  5.13 LOST/STOLEN VOUCHERS: St. Lucia Safari Lodge will not take responsibility for lost or stolen vouchers.

6. EXPIRY OF ST. LUCIA SAFARI LODGE DISCOUNT VOUCHERS

  The Promotional Period expires on 10 December 2015, all vouchers will either be refunded if not used, or a 5% fee can be paid to redeem the voucher from 20 January 2016 until 31 July 2016. The onus will be on the purchaser to apply for a refund prior to 10 December 2015, if a refund is not requested then the option of extended validity at a fee of 10% of the original purchase price will apply.

  7. STATUS OF ST. LUCIA SAFARI LODGE DISCOUNT VOUCHERS

  All vouchers are promotional vouchers that are offered for purchase substantially below normal low season rates that falls in the period 1 February 2014 until 10 December 2014 (Excluding Easter Weekend)

     8. YOUR OBLIGATIONS

  8.1 ACCURATE INFORMATION: You warrant that all information provided on registration and contained as part of your account during the course of this agreement is true, complete and accurate and that you will promptly inform us of any changes to such information by updating the details in your account.

  8.3 CONTENT ON THE WEBSITE: It is your responsibility to ensure that any products, services or information available through the website meet your specific requirements.

  8.4 WHILE USING THIS WEBSITE YOU UNDERTAKE: Not to use or permit anyone else to use the website through access with your username and password and:

  8.4.1 not to abuse or send any material which is un-tasteful through the forms available on the website

  8.4.2 not to send or receive any material which is threatening, grossly offensive, of an indecent, obscene or menacing character, blasphemous or defamatory of any person, in contempt of court or in breach of confidence, copyright, rights of personality, publicity or privacy or any other third party rights.

  8.4.3 not to send or receive any material for which you have not obtained all necessary licences and/or approvals; or which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party in any country in the world;

  8.4.4 not to send or receive any material which is technically harmful, including computer viruses, or other malicious software.

  8.4.5 not to cause annoyance or inconvenience.

  8.4.6 not to intercept or attempt to intercept any communications transmitted by way of a telecommunications system or a purpose other than which we have designed them or intended them to be used.

  8.4.7 for any fraudulent purpose.

    9. RULES ABOUT USE OF THE SERVICE AND THE WEBSITE:

  9.1 We will use reasonable endeavours to correct any errors or omissions as soon as practicable after being notified of them. However, we do not guarantee that the service or the website will be free of fflaws and/or errors and we do not accept liability for any errors or omissions. In the event of an error or fault, you should report it to the store owner.

  9.2 We do not warrant that your use of the service or the website will be uninterrupted and we do not warrant that any information (or messages) transmitted via the website will be transmitted accurately, reliably, in a timely manner or at all.

  9.3 We do not give any warranty that the website is free from viruses or anything else which may have a harmful effect on any technology.

  9.4 Also, although we will try to allow uninterrupted access to the website, access to the website may be suspended, restricted or terminated at any time.

  9.5 We reserve the right to change, modify, substitute, suspend or remove without notice any information from the website. Your access to the website may also be occasionally restricted to allow for repairs, maintenance or the introduction of new functionality. We will attempt to restore such access as soon as we reasonably can. We assume no responsibility for functionality which is dependent on your browser or other third party software to operate (including, without limitation, RSS feeds).

  9.6 We reserve the right to block access to and/or to edit or remove any material which in our reasonable opinion may give rise to a breach of any of this agreement.

  10. SUSPENSION AND TERMINATION OF YOUR ACCOUNT

  10.1 If you use, or anyone other than you, with your permission the website in contravention of this agreement, we may suspend your use of the website without notice.

  10.2 If we suspend you from the website or a voucher offering, we may refuse to restore the website or voucher until we receive an assurance from you, in a form we deem acceptable that there will be no further breach of the provisions of this agreement.

  10.3 We shall fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone in breach of this agreement.

    12. INDEMNITY:

  You shall indemnify us against any loss, liability or cost incurred by us arising out of:

  12.1 any claims or legal proceedings which are brought or threatened against us by any person arising from: a) your use of the website; b) the use of a voucher; c) the use of the website through your password; or

  12.2 any breach of this agreement by you.

   
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St. Lucia Safari Lodge